NCIC Inmate Telephone Services
Providing a Twenty First Century Inmate Telephone System Solution
We're keeping your Inmate Phone calls on I.C.E.
- Central Call Processing Architecture
- Full Redundancy of all Switching Equipment
- Inmate call restrictions by Pin (Personal Identification Numbers)
- Blended debit/collect calls
- Call limits by usage and frequency
- Comprehensive Prepaid Calling Platform
- Customized announcements
- Emergency Kill Switch
- Free call capabilities
- Fully Automated Inmate Customer Service
- Inmate Voice Mail
- Inmate Automated Operator Services (IAOS)
- Integrated voice recording
- International Calling
- Enhanced Billing Options
- Internet-Based Reports (Call Detail)
- All Reports Available Real Time
- Kiosk
- Real Time, Live Call Monitoring
- Multi Facility support
- Multiple language support
- Reverse Lookup
- Remote Diagnostics and Programming
- Automatic Importing of Relevant Inmate Information
- Help Desk Support and 24-Hour Customer Service
- Programmable speed dialing
- Call blocking With Secured Web Interface on a Real Time Basis
- Real Time Operator Assisted Prepaid Collect System
- Real Time Back Up For All Data
- Multiple User Security levels
- Tiered security access control
- Voice Authentication Technology
- VOIP (Voice over Internet Protocol)
- Offsite Storage of Call Data and Voice Recordings Utilizing Secured Proprietary GSM Format
The Inmate Call Engine (I.C.E.) inmate calling platform has been designed to simplify the complexity of utilizing a completely web-based inmate call management system. Often inmate phone platforms are designed by engineers with no consideration for users that may be intimidated by technology or “computer challenged”. With that thought in mind, the ICE system is based on a simplistic icon driven concept which allows the user to basically click through the whole process with little need of entering text. If the user doesn’t understand what an icon stands for, then they only need to place the curser over the icon and a text field will appear stating what the icon does.
The user interface is written using a Microsoft web application framework known as ASP.NET. The NCIC development team chose Microsoft software due to its universal compatibility on most computers.
The actual inmate call processors are developed using Linux architecture on an Asterisk based calling platform or “switch”. Asterisk is currently the fastest growing telecom technology due to its low cost and access to virtually unlimited resources and third-party add on software.
Features:
Take a peak out our I.C.E. (Inmate Call Engine) and let us know what you think! We would love to give you a more detailed look and talk with you on how we can serve you better then any other provider.
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