Inmate Telephone Services
 
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NCIC Inmate Telephone Service

Originally established in 1996 as a provider of wholesale operator services and inmate phone services, NCIC now provides automated and live operator assisted telecom services and multiple products that allow inmate phone providers to complete more calls, lower the cost of equipment, and make billing easier than ever.

NCIC currently provides service in over 20 countries worldwide and has been doubling its inmate telecommunications revenue every year since 2001.  To what can this growth be attributed?  A special relationship based on trust and responsiveness as well as innovation that NCIC shares with its customers.  These tenets form the solid foundation on which NCIC has built its successful expansion within the correctional telecommunications industry.

While many of the large inmate telephone providers have quietly disappeared from the market, NCIC has maintained steady growth while creating reasonable call pricing for inmates and their families

NCIC provides excellent inmate phone services and will enhance your telecom revenues to their maximum potential due to a larger variety of billing options.  Whether a federal detention department or a single cell jail, NCIC will ensure that your needs, as well as those of your end users, are met or even exceeded with exemplary customer service.

NCIC offers a full range of inmate telephone features such as international collect calling, 24-hour coverage with multi-lingual customer service representatives, fraud protection, a complete resume’ of direct phone company billing agreements and full security features to provide the maximum assurance that your inmate calls are under complete control.  Additionally, the convenience, reliability and accuracy of NCIC’s Internet-based reporting giving you full management of alarms, call detail and revenues on a real-time basis.  Finally, NCIC is the first full-carrier centralized platform utilizing fully redundant Taqua iX 7000 Class 5 switches and a cluster of Asterisk VOIP switches capable of handling over 120,000 calls simultaneously giving you the network power to get the job done right.

Our Inmate Phone Service Solution is designed for existing inmate phone service providers and for those interested in providing phone service to inmate facilities. You provide the contacts, phones, and on-location service. We provide tariffs, billing and collection services; validation; customer service; long distance (carrier cost); and a next-generation centralized Inmate Platform (I.C.E.)
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I.C.E (Inmate Call Engine)

NCIC Inmate Telephone Service has developed a centralized full-security telephone system offering fully Web-based applications and real time reporting.

Our solution, I.C.E. (Inmate Call Engine) Platform allows NCIC to give smaller inmate facilities the same state of the art, high tech security options that in the past only were available to larger facilities. We require only minimal equipment installed at each correctional facility.

Features:

 
 
 
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Operator Services: NCIC Operator Services provides automated and live operator assisted telecom services to Inmate Phone Service Providers, Pay Phone Owners, Hospitals, Hotels and Local Exchange Carriers.

Pay Phone:  The Pay phone Network has been designed to more easily connect potential pay phone customers with companies that either sell pay phones or provide pay phone services.

Collect Calls: Save on collect calls to the United States, Canada, Germany, United Kingdom AND Mexico.

Conference Call Services: NCIC's EZ Conference Call Service offers a telephone bridge that allows multiple calling parties to communicate.